hiring / Masonmade Design + Supply

E-Commerce Coordinator

St. Louis, MO

  • B2C (Business-to-Consumer)

  • Full-Time Position / 40 hours/week

  • Monday – Friday / In-Person

  • Health Benefits & PTO

Introduction

We are in the service business. Day–to–day we deliver stone and brick to our customers, but our core offering is service. As the E-Commerce Coordinator, you are passionate about growing the brand’s reach through our sampling program and online marketplace. You will ensure that every online customer has an excellent brand interaction and a seamless ordering experience. Your organizational skills and sharp eye for detail enable you to process each request efficiently and accurately, ensuring quality control and maintaining brand standards at every step. You will oversee sampling and online orders from inquiry to fulfillment — responding to customer requests, managing inventory levels, packing and shipping samples, creating sales orders and scheduling deliveries. A self-motivated problem solver, you enjoy listening, learning and connecting the dots. You are eager to support customers by offering guidance and answering questions via email and chat. You are attentive, meticulous and driven — extracting details from customer communication and utilizing insights to enhance sampling and e-commerce strategies. We are a tight-knit team that supports one another in and outside the office through encouragement, mutually high expectations and relentless mocking. If this sounds like a dream job, great! We encourage you to tell us a little about yourself and send a resume to masonmade@masonmadestone.com.

Responsibilities

  • Oversee e-commerce and sample department operations; monitor and fulfill online orders, provide customer support and manage e-commerce inventory.

  • Receive customer sample requests via the website and accurately enter order data into the inventory system. Pick, pack and prepare samples for shipment.

  • Coordinate outgoing shipments via UPS — print and affix label and schedule shipment pick-up. Send shipping confirmation and tracking details to customers.

  • Maintain records of outgoing sample deliveries. Send follow-up correspondence to customers and qualify leads for conversion success. Proactively offer order support to move customers through the sales pipeline.

  • Maintain and update the database with customer contact details, communication notes, order history and follow-up actions; track conversion progress and provide regular reports and insights to the internal team.

  • Receive e-commerce orders via the website. Respond to customer questions as needed, accurately document order data, create and fulfill sales orders within the system.

  • Coordinate with the Operations Team to ensure all outgoing e-commerce shipments align with brand standards and quality expectations. Track e-commerce deliveries and send follow-up correspondence to customers confirming receipt and satisfaction.

  • Generate and analyze product reports monitoring e-commerce inventory levels, order volume, shipping locations and product data.

Culture & Benefits

  • Privately owned business; direct day-to-day contact across teams and with owners

  • Established client roster and project pipeline; positioned for continued growth and expansion over the next several years

  • Company laptop, monthly resource stipend, medical, dental and vision benefits and family leave available to all employees

  • Employee retirement plan with company match after one year

  • Individual PTO plus 10 company-wide vacation days; additional time-off incentive programs and flex weeks throughout the year

  • Established hours with little to no evening/weekend work

  • Competitive wages and performance-based increases

  • Opportunity for upward growth within the company

Masonmade Design + Supply is a full-service building material supplier operated by a team of masonry design experts. We work with partners worldwide, providing services ranging from sourcing, product education, masonry design and fabrication, to individual project consultation. We send custom material and quick-ship products directly to residential and commercial sites across North America. Our exclusive assortment of stone and brick is used for building veneer, exterior paving, interior flooring, hardscape walls and structures, fire features and pools. We also fabricate custom-cut items, like fireplace mantels or surrounds, and create unique organic pieces like trough sinks or boulder fountains. Our full-service team collaborates with architects, builders, masons and landscapers. We also work directly with designers and home/building owners. Through our state-of-the-art design studio, we provide one-to-one consultations, product displays, curated sample kits and custom mock-ups. Our team handles freight logistics and delivers material to job sites. We also fill orders from our Midwest material yard. Our mission is to provide the highest quality products and services so our clients can create extraordinary spaces.

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